各乡镇人民政府、街道办事处,市政府各部门、各直属机构、各派出机构:
为进一步加强热线留言办理工作,更好地服务群众,现将各乡镇、街道、市直有关单位10月份案件办理情况通报如下:
一、基本情况
1.基本数据:10月份,12345热线、政民互动共受理群众诉求2823件,自行处理2218件,派单605件,按时结案595件,超时办理10件,结案率100%,按时结案率98%。其中热线派单553件,政民互动派单52件。
2.办件量位于前三的市直部门:住建局125件;市场监督管理局65件;开发区53件。
3.办件量位于前三的乡镇街道:西津街道办事处45件;南山街道办事处35件;河沥溪街道办事处23件。
二、案件分析
(一)12345热线受理量:共受理各类来电2771件,其中转办553件。
(二)宣城、省长热线承办情况:10月份省长热线6件、宣城12345热线111件、宣城政民互动2件。
三、群众反映的热点、难点问题:
关于某教育机构退费来电18件,占比1%;关于拖欠工资等来电47件,占比2%;关于核酸检测结果来电141件,占比5%。
附件1:12345热线留言办理10月份情况统计表
附件2:10月份超时工单详情
宁国市数据资源管理局
2022年11月16日
附件1
序号 |
单位 |
派遣案件总数 |
按时办结数 |
超时办结数 |
未办结数 |
结案率 |
按时结案率 |
不满意数 |
不满意率 |
||||||
总计 |
12345热线 |
政民互动 |
|||||||||||||
按时办结 |
超时办结 |
未办结 |
按时办结 |
超时办结 |
未办结 |
||||||||||
1 |
住建局 |
125 |
113 |
0 |
0 |
12 |
0 |
0 |
125 |
0 |
0 |
100% |
100% |
11 |
10% |
2 |
市场监督管理局 |
65 |
58 |
6 |
0 |
1 |
0 |
0 |
59 |
6 |
0 |
100% |
91% |
9 |
14% |
3 |
开发区 |
53 |
53 |
0 |
0 |
0 |
0 |
0 |
53 |
0 |
0 |
100% |
100% |
2 |
4% |
4 |
西津街道办事处 |
45 |
41 |
0 |
0 |
4 |
0 |
0 |
45 |
0 |
0 |
100% |
100% |
9 |
22% |
5 |
卫健委 |
44 |
41 |
0 |
0 |
3 |
0 |
0 |
44 |
0 |
0 |
100% |
100% |
1 |
2% |
6 |
公安局 |
39 |
35 |
0 |
0 |
4 |
0 |
0 |
39 |
0 |
0 |
100% |
100% |
2 |
6% |
7 |
人社局 |
35 |
32 |
0 |
0 |
3 |
0 |
0 |
35 |
0 |
0 |
100% |
100% |
2 |
6% |
8 |
南山街道办事处 |
35 |
33 |
1 |
0 |
1 |
0 |
0 |
34 |
1 |
0 |
100% |
97% |
3 |
9% |
9 |
城管局 |
32 |
28 |
0 |
0 |
4 |
0 |
0 |
32 |
0 |
0 |
100% |
100% |
0 |
0% |
10 |
交通运输局 |
31 |
26 |
1 |
0 |
4 |
0 |
0 |
30 |
1 |
0 |
100% |
97% |
2 |
7% |
11 |
环保局 |
26 |
24 |
0 |
0 |
2 |
0 |
0 |
26 |
0 |
0 |
100% |
100% |
2 |
8% |
12 |
河沥溪街道办事处 |
23 |
20 |
0 |
0 |
3 |
0 |
0 |
23 |
0 |
0 |
100% |
100% |
0 |
0% |
13 |
国投公司 |
16 |
13 |
0 |
0 |
3 |
0 |
0 |
16 |
0 |
0 |
100% |
100% |
3 |
23% |
14 |
自来水公司 |
15 |
14 |
0 |
0 |
1 |
0 |
0 |
15 |
0 |
0 |
100% |
100% |
2 |
14% |
15 |
中溪镇 |
14 |
12 |
0 |
0 |
2 |
0 |
0 |
14 |
0 |
0 |
100% |
100% |
0 |
0% |
16 |
港口镇 |
13 |
13 |
0 |
0 |
0 |
0 |
0 |
13 |
0 |
0 |
100% |
100% |
1 |
8% |
17 |
自然资源规划局 |
10 |
4 |
0 |
0 |
6 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
2 |
50% |
18 |
汪溪街道办事处 |
10 |
10 |
0 |
0 |
0 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
0 |
0% |
19 |
教体局 |
9 |
8 |
0 |
0 |
1 |
0 |
0 |
9 |
0 |
0 |
100% |
100% |
0 |
0% |
20 |
青龙乡 |
8 |
6 |
0 |
0 |
2 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
2 |
33% |
21 |
甲路镇 |
8 |
8 |
0 |
0 |
0 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
1 |
13% |
22 |
发改委 |
8 |
4 |
0 |
0 |
4 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
0 |
0% |
23 |
梅林镇 |
8 |
7 |
0 |
0 |
1 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
1 |
14% |
24 |
商务局 |
8 |
7 |
0 |
0 |
1 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
1 |
14% |
25 |
胡乐镇 |
7 |
6 |
1 |
0 |
0 |
0 |
0 |
6 |
1 |
0 |
100% |
86% |
4 |
57% |
26 |
方塘乡 |
7 |
6 |
0 |
0 |
1 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
3 |
50% |
27 |
霞西镇 |
7 |
6 |
0 |
0 |
1 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
0 |
0% |
28 |
文旅局 |
6 |
5 |
0 |
0 |
1 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
0 |
0% |
29 |
消防大队 |
6 |
5 |
0 |
0 |
1 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
0 |
0% |
30 |
仙霞镇 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
0 |
0% |
31 |
水利局 |
5 |
2 |
0 |
0 |
3 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
1 |
50% |
32 |
移动公司 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0% |
33 |
竹峰街道办事处 |
4 |
3 |
0 |
0 |
1 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0% |
34 |
医保局 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
1 |
25% |
35 |
供电公司 |
3 |
2 |
0 |
0 |
1 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0% |
36 |
电信公司 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
1 |
33% |
37 |
数据资源管理局 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0% |
38 |
烟草局 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0% |
39 |
民政局 |
3 |
2 |
0 |
0 |
1 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0% |
40 |
宁墩镇 |
2 |
1 |
0 |
0 |
1 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
1 |
100% |
41 |
农业农村局 |
2 |
1 |
0 |
0 |
1 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0% |
42 |
万家乡 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0% |
43 |
应急管理局 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
1 |
50% |
44 |
征管中心 |
2 |
0 |
0 |
0 |
2 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0% |
45 |
组织部 |
2 |
0 |
0 |
0 |
2 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0% |
46 |
人民银行 |
2 |
1 |
0 |
0 |
1 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0% |
47 |
天湖街道 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
48 |
法院 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
1 |
100% |
49 |
南极乡 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
50 |
残联 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
1 |
100% |
51 |
退役军人事务局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
52 |
宣传部 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
53 |
供销社 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
54 |
邮政局 |
1 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
100% |
0% |
1 |
100% |
55 |
财政局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
56 |
合计 |
764 |
676 |
9 |
0 |
79 |
0 |
0 |
755 |
9 |
0 |
100% |
99% |
68 |
10% |
附件2 |
||||||||
10月份超时工单详情 |
||||||||
单位 |
派遣时间 |
预计结案时间 |
回复时间 |
备注 |
||||
市场监督管理局 |
2022/10/1 2022/10/2 2022/10/3 2022/10/3 2022/10/6 2022/10/8 |
2022/10/12 2022/10/12 2022/10/12 2022/10/12 2022/10/12 2022/10/12 |
2022/10/13 2022/10/13 2022/10/13 2022/10/13 2022/10/13 2022/10/13 |
12345热线 |
||||
南山街道办事处 |
2022/10/9 |
2022/10/18 |
2022/10/19 |
12345热线 |
||||
胡乐镇 |
2022/10/10 |
2022/10/14 |
2022/10/24 |
12345热线 |
||||
邮政局 |
2022/10/20 |
2022/10/26 |
2022/10/27 |
12345热线 |
||||
交通运输局 |
2022/10/26 |
2022/10/27 |
2022/11/3 |
12345热线 |