各乡镇人民政府、街道办事处,市政府各部门、各直属机构、各派出机构：
为进一步加强热线留言办理工作,更好地服务群众，现将各乡镇、街道、市直有关单位9月份案件办理情况通报如下:
一、基本情况
1.基本数据：9月份，12345热线、政民互动共受理群众诉求3327件，自行处理2507件,派单820件，按时结案811件，超时办理9件，结案率100%，按时结案率99%。其中热线派单740件，政民互动派单80件。
2.办件量位于前三的市直部门：住建局159件；公安局129件；市场监督管理局79件。
3.办件量位于前三的乡镇街道：西津街道办事处42件；南山街道办事处32件；河沥溪街道办事处27件。
二、案件分析
（一）12345热线受理量：共受理各类来电3247件，其中转办740件。
（二）宣城、省长热线承办情况：9月份宣城12345热线28件、宣城政务服务网2件、宣城政民互动1件。
三、群众反映的热点、难点问题:
关于拖欠工资来电67件，占比2%；关于广场舞扰民、夜宵店扰民、建筑工地扰民等来电84件，占比3%；关于核酸检测结果来电156件，占比5%。
1.反映拖欠工资问题；
2.反映噪音扰民问题；
3.反映核酸检测问题。
附件1: 12345热线留言办理9月份情况统计表
附件2：9月份超时工单详情
宁国市数据资源管理局
2022年10月19日
附件1
序号 |
单位 |
派遣案件总数 |
按时办结数 |
超时办结数 |
未办结数 |
结案率 |
按时结案率 |
不满意数 |
不满意率 |
||||||
总计 |
12345热线 |
政民互动 |
|||||||||||||
按时办结 |
超时办结 |
未办结 |
按时办结 |
超时办结 |
未办结 |
||||||||||
1 |
住建局 |
155 |
144 |
0 |
0 |
11 |
0 |
0 |
155 |
0 |
0 |
100% |
100% |
13 |
9% |
2 |
公安局 |
129 |
107 |
0 |
0 |
22 |
0 |
0 |
129 |
0 |
0 |
100% |
100% |
8 |
7% |
3 |
市场监督管理局 |
79 |
74 |
2 |
0 |
3 |
0 |
0 |
77 |
2 |
0 |
100% |
97% |
4 |
5% |
4 |
城管局 |
75 |
65 |
0 |
0 |
10 |
0 |
0 |
75 |
0 |
0 |
100% |
100% |
4 |
6% |
5 |
开发区 |
47 |
44 |
0 |
0 |
3 |
0 |
0 |
47 |
0 |
0 |
100% |
100% |
0 |
0% |
6 |
西津街道办事处 |
42 |
41 |
0 |
0 |
1 |
0 |
0 |
42 |
0 |
0 |
100% |
100% |
5 |
12% |
7 |
人社局 |
37 |
34 |
0 |
0 |
3 |
0 |
0 |
37 |
0 |
0 |
100% |
100% |
1 |
3% |
8 |
交通运输局 |
37 |
31 |
2 |
0 |
4 |
0 |
0 |
35 |
2 |
0 |
100% |
95% |
1 |
3% |
9 |
南山街道办事处 |
32 |
31 |
0 |
0 |
1 |
0 |
0 |
32 |
0 |
0 |
100% |
100% |
3 |
10% |
10 |
环保局 |
31 |
29 |
1 |
0 |
1 |
0 |
0 |
30 |
1 |
0 |
100% |
97% |
1 |
3% |
11 |
卫健委 |
30 |
27 |
0 |
0 |
3 |
0 |
0 |
30 |
0 |
0 |
100% |
100% |
6 |
22% |
12 |
教体局 |
27 |
23 |
0 |
0 |
4 |
0 |
0 |
27 |
0 |
0 |
100% |
100% |
2 |
9% |
13 |
河沥溪街道办事处 |
27 |
24 |
0 |
0 |
3 |
0 |
0 |
27 |
0 |
0 |
100% |
100% |
2 |
8% |
14 |
中溪镇 |
24 |
22 |
0 |
0 |
2 |
0 |
0 |
24 |
0 |
0 |
100% |
100% |
2 |
9% |
15 |
自来水公司 |
19 |
18 |
0 |
0 |
1 |
0 |
0 |
19 |
0 |
0 |
100% |
100% |
0 |
0% |
16 |
国投公司 |
16 |
15 |
0 |
0 |
1 |
0 |
0 |
16 |
0 |
0 |
100% |
100% |
1 |
7% |
17 |
供电公司 |
14 |
12 |
0 |
0 |
2 |
0 |
0 |
14 |
0 |
0 |
100% |
100% |
0 |
0% |
18 |
宁墩镇 |
14 |
14 |
0 |
0 |
0 |
0 |
0 |
14 |
0 |
0 |
100% |
100% |
0 |
0% |
19 |
自然资源规划局 |
13 |
9 |
0 |
0 |
4 |
0 |
0 |
13 |
0 |
0 |
100% |
100% |
1 |
11% |
20 |
电信公司 |
12 |
11 |
0 |
0 |
1 |
0 |
0 |
12 |
0 |
0 |
100% |
100% |
1 |
9% |
21 |
汪溪街道办事处 |
12 |
11 |
0 |
0 |
1 |
0 |
0 |
12 |
0 |
0 |
100% |
100% |
2 |
18% |
22 |
青龙乡 |
11 |
11 |
0 |
0 |
0 |
0 |
0 |
11 |
0 |
0 |
100% |
100% |
1 |
9% |
23 |
港口镇 |
11 |
10 |
0 |
0 |
0 |
1 |
0 |
10 |
1 |
0 |
100% |
91% |
1 |
10% |
24 |
发改委 |
10 |
5 |
0 |
0 |
5 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
0 |
0% |
25 |
仙霞镇 |
9 |
9 |
0 |
0 |
0 |
0 |
0 |
9 |
0 |
0 |
100% |
100% |
1 |
11% |
26 |
移动公司 |
9 |
7 |
1 |
0 |
1 |
0 |
0 |
8 |
1 |
0 |
100% |
89% |
1 |
13% |
27 |
甲路镇 |
8 |
7 |
0 |
0 |
1 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
0 |
0% |
28 |
胡乐镇 |
8 |
7 |
0 |
0 |
1 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
1 |
14% |
29 |
联通公司 |
8 |
7 |
0 |
0 |
1 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
0 |
0% |
30 |
梅林镇 |
7 |
7 |
0 |
0 |
0 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
1 |
14% |
31 |
文旅局 |
6 |
5 |
1 |
0 |
0 |
0 |
5 |
1 |
0 |
100% |
83% |
0 |
0% |
|
32 |
民政局 |
6 |
5 |
0 |
0 |
1 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
1 |
20% |
33 |
农业农村局 |
6 |
5 |
0 |
0 |
1 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
0 |
0% |
34 |
医保局 |
6 |
3 |
0 |
0 |
3 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
0 |
0% |
35 |
竹峰街道办事处 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
0 |
0% |
36 |
数据资源管理局 |
6 |
5 |
0 |
0 |
1 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
0 |
0% |
37 |
万家乡 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
2 |
33% |
38 |
方塘乡 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
0 |
0% |
39 |
商务局 |
4 |
2 |
0 |
0 |
2 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0% |
40 |
霞西镇 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0% |
41 |
水利局 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0% |
42 |
消防大队 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
1 |
33% |
43 |
经信局 |
3 |
2 |
0 |
0 |
1 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0% |
44 |
税务局 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
1 |
50% |
45 |
天湖街道 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0% |
46 |
建设公司 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0% |
47 |
信访局 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0% |
48 |
机关事务管理中心 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0% |
49 |
法院 |
2 |
1 |
1 |
0 |
0 |
0 |
0 |
1 |
1 |
0 |
100% |
50% |
0 |
0% |
50 |
司法局 |
2 |
1 |
0 |
0 |
1 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0% |
51 |
烟草局 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0% |
52 |
南极乡 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
53 |
云梯乡 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
1 |
100% |
54 |
广电公司 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
55 |
团市委 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
56 |
青龙湾管委会 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
57 |
水库移民中心 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
58 |
残联 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
59 |
应急管理局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
60 |
统计局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
61 |
编办 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
62 |
文明办 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
63 |
征管中心 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
64 |
人民银行 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
65 |
老干局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0% |
合计 |
1048 |
937 |
8 |
0 |
102 |
1 |
0 |
1039 |
9 |
0 |
100% |
99.1% |
69 |
7% |
|
附件2
9月份超时工单详情 |
||||||||
单位 |
派遣时间 |
预计结案时间 |
回复时间 |
备注 |
||||
环保局 |
2022/9/29 |
2022/10/10 |
2022/10/14 |
12345热线 |
||||
法院 |
2022/9/26 |
2022/9/30 |
2022/10/8 |
12345热线 |
||||
市场监督管理局 |
2022/9/23 2022/9/4 |
2022/9/29 2022/9/9 |
2022/9/30 2022/9/13 |
12345热线 |
||||
文旅局 |
2022/9/7 |
2022/9/14 |
2022/9/15 |
12345热线 |
||||
移动公司 |
2022/9/7 |
2022/9/14 |
2022/9/15 |
12345热线 |
||||
交通运输局 |
2022/9/1 2022/9/29 |
2022/9/7 2022/10/10 |
2022/9/8 2022/10/11 |
12345热线 |
||||
港口镇 |
2022/9/15 |
2022/9/15 |
2022/9/16 |
政民互动 |
||||
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