各乡镇人民政府、街道办事处,市政府各部门、各直属机构、各派出机构：
为进一步加强热线留言办理工作,更好地服务群众，现将各乡镇、街道、市直有关单位4月份案件办理情况通报如下:
一、基本情况
1.基本数据：4月份，12345热线、政民互动共受理群众诉求2877件，较上月同比增长1.3%，自行处理2276件,派单601件，按时结案597件，超时办理4件，结案率100%，按时结案率99%。其中热线派单532件，政民互动派单69件。
2.办件量位于前三的市直部门：住建局99件；公安局77件；城管局68件。
3.办件量位于前三的乡镇街道：西津街道办事处46件；南山街道办事处24件；中溪镇22件。
二、案件分析
（一）12345热线受理量：共受理各类来电2808件，其中转办532件。
（二）宣城、省长热线承办情况：4月份省长热线转办4件，宣城12345热线13件、宣城政务服务网6件。
三、群众反映的热点、难点问题:
关于疫情方面政策咨询、投诉等来电212件，占比7.3%；涉及消费者权益类来电58件，占比2%；反映油烟污染、流动摊贩、工地施工扰民等来电54件，占比1.9%。
附件: 12345热线留言办理4月份情况统计表
2022年5月18日
附件
序号 |
单位 |
派遣案件总数 |
按时办结数 |
超时办结数 |
未办结数 |
结案率 |
按时结案率 |
不满意数 |
不满意率 |
||||||
总计 |
12345热线 |
政民互动 |
|||||||||||||
按时办结 |
超时办结 |
未办结 |
按时办结 |
超时办结 |
未办结 |
||||||||||
1 |
住建局 |
99 |
87 |
0 |
0 |
12 |
0 |
0 |
99 |
0 |
0 |
100% |
100% |
8 |
9% |
2 |
公安局 |
77 |
70 |
0 |
0 |
7 |
0 |
0 |
77 |
0 |
0 |
100% |
100% |
6 |
9% |
3 |
城管局 |
68 |
66 |
0 |
0 |
2 |
0 |
0 |
68 |
0 |
0 |
100% |
100% |
5 |
8% |
4 |
卫健委 |
68 |
63 |
0 |
0 |
5 |
0 |
0 |
68 |
0 |
0 |
100% |
100% |
3 |
5% |
5 |
市场监督管理局 |
41 |
39 |
0 |
0 |
2 |
0 |
0 |
41 |
0 |
0 |
100% |
100% |
5 |
13% |
6 |
开发区 |
40 |
37 |
0 |
0 |
3 |
0 |
0 |
40 |
0 |
0 |
100% |
100% |
1 |
3% |
7 |
交通运输局 |
31 |
26 |
0 |
0 |
5 |
0 |
0 |
31 |
0 |
0 |
100% |
100% |
1 |
4% |
8 |
环保局 |
20 |
20 |
0 |
0 |
0 |
0 |
0 |
20 |
0 |
0 |
100% |
100% |
2 |
10% |
9 |
教体局 |
16 |
10 |
0 |
0 |
6 |
0 |
0 |
16 |
0 |
0 |
100% |
100% |
1 |
10% |
10 |
人社局 |
14 |
12 |
0 |
0 |
2 |
0 |
0 |
14 |
0 |
0 |
100% |
100% |
0 |
0 |
11 |
自然资源和规划局 |
13 |
10 |
0 |
0 |
3 |
0 |
0 |
13 |
0 |
0 |
100% |
100% |
3 |
30% |
12 |
人民银行 |
9 |
8 |
0 |
0 |
1 |
0 |
0 |
9 |
0 |
0 |
100% |
100% |
1 |
13% |
13 |
消防大队 |
8 |
7 |
0 |
0 |
1 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
0 |
0 |
14 |
国投公司 |
8 |
8 |
0 |
0 |
0 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
0 |
0 |
15 |
发改委 |
7 |
5 |
0 |
0 |
2 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
0 |
0 |
16 |
文旅局 |
6 |
4 |
0 |
0 |
2 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
0 |
0 |
17 |
自来水公司 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
0 |
0 |
18 |
税务局 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
0 |
0 |
19 |
移动公司 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
1 |
20% |
20 |
医保局 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
0 |
0 |
21 |
文明办 |
4 |
1 |
0 |
0 |
3 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
22 |
数据资源管理局 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
23 |
组织部 |
4 |
1 |
0 |
0 |
3 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
24 |
商务局 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0 |
25 |
编办 |
3 |
1 |
0 |
0 |
2 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0 |
26 |
统计局 |
2 |
1 |
0 |
0 |
1 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
27 |
供电公司 |
2 |
1 |
0 |
0 |
1 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
28 |
电信公司 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
1 |
50% |
29 |
妇联 |
2 |
0 |
0 |
0 |
1 |
1 |
0 |
1 |
1 |
0 |
100% |
50% |
0 |
0 |
30 |
住房公积金中心 |
2 |
0 |
0 |
0 |
2 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
31 |
法院 |
2 |
1 |
1 |
0 |
0 |
0 |
0 |
1 |
1 |
0 |
100% |
50% |
0 |
0 |
32 |
水利局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
33 |
联通公司 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
34 |
邮政局 |
1 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
100% |
0% |
0 |
0 |
35 |
财政局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
36 |
残联 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
1 |
100% |
37 |
应急管理局 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
38 |
西津街道办事处 |
46 |
39 |
0 |
0 |
7 |
0 |
0 |
46 |
0 |
0 |
100% |
100% |
1 |
3% |
39 |
南山街道办事处 |
24 |
22 |
0 |
0 |
2 |
0 |
0 |
24 |
0 |
0 |
100% |
100% |
2 |
9% |
40 |
中溪镇 |
22 |
21 |
0 |
0 |
1 |
0 |
0 |
22 |
0 |
0 |
100% |
100% |
2 |
10% |
41 |
港口镇 |
12 |
9 |
0 |
0 |
3 |
0 |
0 |
12 |
0 |
0 |
100% |
100% |
2 |
22% |
42 |
汪溪街道办事处 |
11 |
10 |
0 |
0 |
1 |
0 |
0 |
11 |
0 |
0 |
100% |
100% |
0 |
0 |
43 |
河沥溪街道办事处 |
10 |
10 |
0 |
0 |
0 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
2 |
20% |
44 |
梅林镇 |
10 |
9 |
0 |
0 |
1 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
0 |
0 |
45 |
甲路镇 |
8 |
7 |
1 |
0 |
0 |
0 |
0 |
7 |
1 |
0 |
100% |
88% |
0 |
0 |
46 |
胡乐镇 |
7 |
6 |
0 |
0 |
1 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
2 |
33% |
47 |
竹峰街道办事处 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
48 |
青龙乡 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
1 |
25% |
49 |
宁墩镇 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
50 |
霞西镇 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
51 |
南极乡 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
1 |
33% |
52 |
方塘乡 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
1 |
33% |
53 |
万家乡 |
3 |
2 |
0 |
0 |
1 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
1 |
50% |
54 |
仙霞镇 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
55 |
天湖街道办事处 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
合计 |
760 |
672 |
3 |
0 |
84 |
1 |
0 |
756 |
4 |
0 |
100% |
99% |
54 |
15% |
|
Copyright ©2020beplay体育全站下载
主办单位：宁国市人民政府办公室 地址：宁国市西津街道市府巷1号 邮编：242300
运维电话：0563-4116396网站标识码：3418810033
皖ICP备05001192号-3
皖公网安备34188102000030号本站已支持IPv6访问
