各乡镇人民政府、街道办事处,市政府各部门、各直属机构、各派出机构：
为进一步加强热线留言办理工作,更好地服务群众，现将各乡镇、街道、市直有关单位5月份案件办理情况通报如下:
一、基本情况
1.基本数据：5月份，12345热线、政民互动共受理群众诉求3250件，较上月同比增长13%，自行处理2513件,派单737件，按时结案728件，超时办理9件，结案率100%，按时结案率99%。其中热线派单616件，政民互动派单121件。
2.办件量位于前三的市直部门：住建局108件；城管局88件；卫健委83件。
3.办件量位于前三的乡镇街道：西津街道办事处53件；南山街道办事处39件；中溪镇28件。
二、案件分析
（一）12345热线受理量：共受理各类来电3129件，其中转办616件。
（二）宣城、省长热线承办情况：5月份省长热线转办9件，宣城12345热线17件、宣城政务服务网5件。
三、群众反映的热点、难点问题:
关于疫情方面政策咨询、投诉等来电289件，占比9.3%；涉及房屋质量、市政工程等来电109件，占比3.5%；反映油烟污染、流动摊贩、工地施工扰民等来电87件，占比2.8%。
附件: 12345热线留言办理5月份情况统计表
宁国市数据资源管理局
2022年6月21日
附件1
序号 |
单位 |
派遣案件总数 |
按时办结数 |
超时办结数 |
未办结数 |
结案率 |
按时结案率 |
不满意数 |
不满意率 |
||||||
总计 |
12345热线 |
政民互动 |
|||||||||||||
按时办结 |
超时办结 |
未办结 |
按时办结 |
超时办结 |
未办结 |
||||||||||
1 |
住建局 |
108 |
88 |
0 |
0 |
20 |
0 |
0 |
108 |
0 |
0 |
100% |
100% |
6 |
7% |
2 |
城管局 |
88 |
79 |
0 |
0 |
9 |
0 |
0 |
88 |
0 |
0 |
100% |
100% |
6 |
8% |
3 |
卫健委 |
83 |
62 |
0 |
0 |
20 |
1 |
0 |
82 |
1 |
0 |
100% |
99% |
4 |
6% |
4 |
公安局 |
76 |
62 |
0 |
0 |
14 |
0 |
0 |
76 |
0 |
0 |
100% |
100% |
4 |
6% |
5 |
开发区 |
56 |
56 |
0 |
0 |
0 |
0 |
0 |
56 |
0 |
0 |
100% |
100% |
2 |
4% |
6 |
市场监督管理局 |
55 |
53 |
2 |
0 |
0 |
0 |
0 |
53 |
2 |
0 |
100% |
96% |
4 |
7% |
7 |
交通运输局 |
42 |
33 |
1 |
0 |
8 |
0 |
0 |
41 |
1 |
0 |
100% |
98% |
2 |
6% |
8 |
人社局 |
23 |
18 |
0 |
0 |
5 |
0 |
0 |
23 |
0 |
0 |
100% |
100% |
0 |
0% |
9 |
自然资源和规划局 |
22 |
14 |
0 |
0 |
8 |
0 |
0 |
22 |
0 |
0 |
100% |
100% |
1 |
7% |
10 |
环保局 |
17 |
15 |
1 |
0 |
1 |
0 |
0 |
16 |
1 |
0 |
100% |
94% |
1 |
6% |
11 |
教体局 |
16 |
11 |
0 |
0 |
5 |
0 |
0 |
16 |
0 |
0 |
100% |
100% |
1 |
9% |
12 |
消防大队 |
10 |
10 |
0 |
0 |
0 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
0 |
0% |
13 |
国投公司 |
9 |
8 |
0 |
0 |
1 |
0 |
0 |
9 |
0 |
0 |
100% |
100% |
1 |
13% |
14 |
文旅局 |
9 |
7 |
0 |
0 |
2 |
0 |
0 |
9 |
0 |
0 |
100% |
100% |
0 |
0 |
15 |
水利局 |
9 |
1 |
0 |
0 |
8 |
0 |
0 |
9 |
0 |
0 |
100% |
100% |
0 |
0 |
16 |
发改委 |
6 |
4 |
0 |
0 |
2 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
2 |
50% |
17 |
医保局 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
1 |
17% |
18 |
供电公司 |
6 |
5 |
0 |
0 |
1 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
1 |
20% |
19 |
移动公司 |
5 |
3 |
1 |
0 |
0 |
1 |
0 |
3 |
2 |
0 |
100% |
60% |
1 |
25% |
20 |
数据资源管理局 |
5 |
3 |
0 |
0 |
2 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
0 |
0 |
21 |
商务局 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
0 |
0 |
22 |
自来水公司 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
1 |
25% |
23 |
妇联 |
4 |
0 |
0 |
0 |
4 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
24 |
团市委 |
4 |
0 |
0 |
0 |
4 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
25 |
电信公司 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0 |
26 |
税务局 |
2 |
0 |
0 |
0 |
2 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
27 |
老干局 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
28 |
招商服务中心 |
2 |
0 |
0 |
0 |
2 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
29 |
人民银行 |
1 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
100% |
0% |
0 |
0 |
30 |
文明办 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
31 |
法院 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
32 |
联通公司 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
33 |
安广公司 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
34 |
经信局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
35 |
民政局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
36 |
安徽材料工程学校 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
37 |
残联 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
38 |
应急管理局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
0 |
0 |
39 |
西津街道办事处 |
53 |
44 |
0 |
0 |
9 |
0 |
0 |
53 |
0 |
0 |
100% |
100% |
1 |
2% |
40 |
南山街道办事处 |
39 |
36 |
0 |
0 |
3 |
0 |
0 |
39 |
0 |
0 |
100% |
100% |
4 |
11% |
41 |
中溪镇 |
28 |
26 |
0 |
0 |
2 |
0 |
0 |
28 |
0 |
0 |
100% |
100% |
6 |
23% |
42 |
河沥溪街道办事处 |
26 |
21 |
0 |
0 |
5 |
0 |
0 |
26 |
0 |
0 |
100% |
100% |
0 |
0 |
43 |
港口镇 |
14 |
13 |
0 |
0 |
1 |
0 |
0 |
14 |
0 |
0 |
100% |
100% |
0 |
0 |
44 |
仙霞镇 |
13 |
13 |
0 |
0 |
0 |
0 |
0 |
13 |
0 |
0 |
100% |
100% |
2 |
15% |
45 |
汪溪街道办事处 |
10 |
9 |
0 |
0 |
1 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
0 |
0 |
46 |
梅林镇 |
10 |
8 |
0 |
0 |
2 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
1 |
13% |
47 |
云梯乡 |
10 |
10 |
0 |
0 |
0 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
0 |
0 |
48 |
胡乐镇 |
9 |
7 |
0 |
0 |
2 |
0 |
0 |
9 |
0 |
0 |
100% |
100% |
1 |
14% |
49 |
青龙乡 |
7 |
6 |
0 |
0 |
1 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
1 |
17% |
50 |
南极乡 |
7 |
7 |
0 |
0 |
0 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
2 |
29% |
51 |
甲路镇 |
6 |
5 |
1 |
0 |
0 |
0 |
0 |
5 |
1 |
0 |
100% |
83% |
1 |
17% |
52 |
方塘乡 |
4 |
3 |
0 |
0 |
1 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
53 |
宁墩镇 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
0 |
0 |
54 |
万家乡 |
3 |
3 |
0 |
0 |
0 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
0 |
0 |
55 |
竹峰街道办事处 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
0 |
0 |
56 |
霞西镇 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
1 |
100% |
合计 |
933 |
777 |
6 |
0 |
147 |
3 |
0 |
924 |
9 |
0 |
100% |
99% |
58 |
15.4% |
|
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