宁数〔2022〕6号
各乡镇人民政府、街道办事处,市政府各部门、各直属机构、各派出机构：
为进一步加强热线留言办理工作,更好地服务群众，现将各乡镇、街道、市直有关单位12月份案件办理情况通报如下:
一、基本情况
1.基本数据：12月，12345热线、政民互动共受理群众诉求2746件,较上月同比增加23.4%，自行处理2072件,派单674件，按时结案617件，超时办理13件，结案率100%，按时结案率98%。其中热线派单630件，政民互动派单44件。
2.办件量位于前三的市直部门：住建局142件；城管局94件；公安局75件。
3.办件量位于前三的乡镇、街道：南山街道办事处39件；西津街道办事处36件；港口镇21件。
4.不满意率较高的单位：电信公司、发改委、应急管理局。
二、案件分析
（一）12345热线受理量：共受理各类来电2702件，其中转办630件。
（二）宣城、省长热线承办情况：12月份省长热线转办1件，宣城12345热线23件、宣城政务服务网3件。
附件: 12345热线留言办理12月份情况统计表
2022年1月18日
附件1 12345热线留言办理12月份情况统计表 |
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序号 |
单位 |
派遣案件总数 |
按时办结数 |
超时办结数 |
未办结数 |
结案率 |
按时结案率 |
总得分 |
不满意数 |
不满意率 |
|||||||
总计 |
12345热线 |
政民互动 |
|||||||||||||||
按时办结 |
超时办结 |
未办结 |
按时办结 |
超时办结 |
未办结 |
||||||||||||
1 |
住建局 |
142 |
132 |
5 |
0 |
5 |
0 |
0 |
137 |
5 |
0 |
100% |
96% |
99.30 |
18 |
13% |
|
2 |
城管局 |
94 |
91 |
0 |
0 |
3 |
0 |
0 |
94 |
0 |
0 |
100% |
100% |
100.00 |
7 |
8% |
|
3 |
公安局 |
75 |
72 |
0 |
0 |
3 |
0 |
0 |
75 |
0 |
0 |
100% |
100% |
100.00 |
4 |
6% |
|
4 |
开发区 |
42 |
42 |
0 |
0 |
0 |
0 |
0 |
42 |
0 |
0 |
100% |
100% |
100.00 |
4 |
10% |
|
5 |
人社局 |
36 |
31 |
0 |
0 |
5 |
0 |
0 |
36 |
0 |
0 |
100% |
100% |
100.00 |
1 |
3% |
|
6 |
交通运输局 |
29 |
23 |
1 |
0 |
4 |
1 |
0 |
27 |
2 |
0 |
100% |
93% |
98.62 |
4 |
17% |
|
7 |
环保局 |
28 |
27 |
0 |
0 |
1 |
0 |
0 |
28 |
0 |
0 |
100% |
100% |
100.00 |
4 |
15% |
|
8 |
市场监督管理局 |
23 |
20 |
0 |
0 |
2 |
1 |
0 |
22 |
1 |
0 |
100% |
96% |
99.13 |
2 |
10% |
|
9 |
自然资源和规划局 |
18 |
13 |
0 |
0 |
5 |
0 |
0 |
18 |
0 |
0 |
100% |
100% |
100.00 |
3 |
23% |
|
10 |
卫健委 |
17 |
14 |
0 |
0 |
3 |
0 |
0 |
17 |
0 |
0 |
100% |
100% |
100.00 |
3 |
21% |
|
11 |
教体局 |
13 |
11 |
0 |
0 |
2 |
0 |
0 |
13 |
0 |
0 |
100% |
100% |
100.00 |
1 |
9% |
|
12 |
国投公司 |
9 |
8 |
0 |
0 |
1 |
0 |
0 |
9 |
0 |
0 |
100% |
100% |
100.00 |
2 |
25% |
|
13 |
自来水公司 |
8 |
8 |
0 |
0 |
0 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
100.00 |
1 |
13% |
|
14 |
消防大队 |
8 |
8 |
0 |
0 |
0 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
100.00 |
1 |
13% |
|
15 |
医保局 |
7 |
7 |
0 |
0 |
0 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
16 |
供电公司 |
5 |
4 |
1 |
0 |
0 |
0 |
0 |
4 |
1 |
0 |
100% |
80% |
96.00 |
1 |
20% |
|
17 |
科技局 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
18 |
发改委 |
3 |
2 |
0 |
0 |
1 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
100.00 |
1 |
50% |
|
19 |
安徽材料工程学校 |
3 |
0 |
0 |
0 |
3 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
20 |
商务局 |
3 |
2 |
0 |
0 |
1 |
0 |
0 |
3 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
21 |
税务局 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
22 |
应急管理局 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
1 |
50% |
|
23 |
文旅局 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
24 |
联通公司 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
25 |
民政局 |
2 |
1 |
0 |
0 |
1 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
26 |
组织部 |
2 |
0 |
0 |
0 |
2 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
27 |
数据资源管理局 |
2 |
2 |
0 |
0 |
0 |
0 |
0 |
2 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
28 |
电信公司 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
1 |
100% |
|
29 |
水利局 |
1 |
0 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
100% |
0% |
80.00 |
0 |
0 |
|
30 |
安广网络 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
31 |
移动公司 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
32 |
机关事务局 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
33 |
宣传部 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
34 |
残联 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
35 |
农业农村局 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
36 |
银监办 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
37 |
编办 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
38 |
退役军人事务局 |
1 |
0 |
0 |
0 |
1 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
39 |
南山街道办事处 |
39 |
39 |
0 |
0 |
0 |
0 |
0 |
39 |
0 |
0 |
100% |
100% |
100.00 |
2 |
5% |
|
40 |
西津街道办事处 |
36 |
31 |
2 |
0 |
3 |
0 |
0 |
34 |
2 |
0 |
100% |
94% |
98.89 |
3 |
9% |
|
41 |
港口镇 |
21 |
19 |
0 |
0 |
2 |
0 |
0 |
21 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
42 |
甲路镇 |
20 |
19 |
0 |
0 |
1 |
0 |
0 |
20 |
0 |
0 |
100% |
100% |
100.00 |
1 |
5% |
|
43 |
中溪镇 |
16 |
16 |
0 |
0 |
0 |
0 |
0 |
16 |
0 |
0 |
100% |
100% |
100.00 |
2 |
13% |
|
44 |
胡乐镇 |
15 |
14 |
0 |
0 |
1 |
0 |
0 |
15 |
0 |
0 |
100% |
100% |
100.00 |
3 |
21% |
|
45 |
河沥溪街道办事处 |
15 |
14 |
0 |
0 |
1 |
0 |
0 |
15 |
0 |
0 |
100% |
100% |
100.00 |
2 |
14% |
|
46 |
汪溪街道办事处 |
15 |
15 |
0 |
0 |
0 |
0 |
0 |
15 |
0 |
0 |
100% |
100% |
100.00 |
2 |
13% |
|
47 |
梅林镇 |
10 |
10 |
0 |
0 |
0 |
0 |
0 |
10 |
0 |
0 |
100% |
100% |
100.00 |
1 |
10% |
|
48 |
万家乡 |
8 |
8 |
0 |
0 |
0 |
0 |
0 |
8 |
0 |
0 |
100% |
100% |
100.00 |
2 |
25% |
|
49 |
青龙乡 |
7 |
6 |
1 |
0 |
0 |
0 |
0 |
6 |
1 |
0 |
100% |
86% |
97.14 |
0 |
0 |
|
50 |
竹峰街道办事处 |
7 |
5 |
0 |
0 |
2 |
0 |
0 |
7 |
0 |
0 |
100% |
100% |
100.00 |
1 |
20% |
|
51 |
南极乡 |
6 |
6 |
0 |
0 |
0 |
0 |
0 |
6 |
0 |
0 |
100% |
100% |
100.00 |
1 |
17% |
|
52 |
霞西镇 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
100.00 |
2 |
40% |
|
53 |
云梯乡 |
5 |
5 |
0 |
0 |
0 |
0 |
0 |
5 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
54 |
仙霞镇 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
100.00 |
1 |
25% |
|
55 |
方塘乡 |
4 |
4 |
0 |
0 |
0 |
0 |
0 |
4 |
0 |
0 |
100% |
100% |
100.00 |
1 |
25% |
|
56 |
宁墩镇 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
57 |
天湖街道办事处 |
1 |
1 |
0 |
0 |
0 |
0 |
0 |
1 |
0 |
0 |
100% |
100% |
100.00 |
0 |
0 |
|
合计 |
827 |
758 |
11 |
0 |
56 |
2 |
0 |
814 |
13 |
0 |
100% |
98% |
99.69 |
83 |
20.3% |
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